SIV.
Professional Development
•8 Qs
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SIV.
Quiz
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Other
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Professional Development
•
Practice Problem
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Medium
Isaac Gonzalez
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saludar con cordialidad a todo cliente que ingrese a la nevería ES UN EJEMPLO DE..
TOLERANCIA
SERVICIO
VENTAS
IMAGEN
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Charolas de ingredientes, limpios y ordenados según el manual y sin contaminación de uno con otro. ES UN EJEMPLO DE...
SERVICIO
VENTAS
IMAGEN
LIMPIEZA
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saludar al cliente en cuanto llegue,
atenderlo con oportunidad, honestidad y
actitud de servicio. ES UN EJEMPLO DE SERVICIO?
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nunca entregar productos con calidad
defectuosa en empaque o presentación. ES UN EJEMPLO DE..
SERVICIO
IMAGEN
VENTAS
MERCADOTECNIA
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Presentación personal: limpia.- mujeres con cabello recogido, hombres con pelo corto y rasurado, y en ambos casos sin anillos, aretes, collares o algún colguije que pueda contaminar el producto. ES UN EJEMPLO DE..
SERVICIO
IMAGEN
VENTAS
AMABILIDAD
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ante una muestra de indecisión del cliente,
recomendar sabores, producto o degustación. ES UN EJMEPLO DE..
IMAGEN
VENTAS
SERVICIO
RAPIDEZ
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Antes de cobrar, ofrecer productos adicionales, de mayor tamaño o para llevar y así incrementar las ventas. ES UN EJEMPLO DE
SERVICIO
IMAGEN
VENTAS
MERCADOTECNIA
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