Customer Relationship Management

Quiz
•
Other
•
Professional Development
•
Hard
Briktru Indonesia
Used 3+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang dimaksud dengan CRM adalah pendekatan yang komperehensif untuk...
menciptakan, menjaga, memperluas hubungan pelanggan dengan integrasi yang mudah
menciptakan, menjaga, memperluas hubungan pelanggan dengan integrasi yang kompleks
memperluas hubungan pelanggan dengan mengabaikan pelanggan yang lama
memperluas hubungan pelanggan dengan mengabaikan pelanggan yang baru
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM dirancang untuk mengoptimalkan hal berikut, kecuali…
Profit
Revenue
Customer satisfaction
Labour
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perbedaan traditional marketing dan CRM adalah…
Traditional marketing fokus pada product, CRM pada pelanggan
Traditional marketing fokus pada pelanggan, CRM pada produk
Traditional marketing fokus pada one to one marketing, CRM pada mass marketing
Traditional marketing fokus pada pendekatan relational, CRM pada hubungan transaksional
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tiga klasifikasi utama dari CRM adalah kecuali:
Operational
Analytical
Collaborative
Transactional
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Automation adalah fungsi kunci dari…
CRM analytical
CRM transactional
CRM operational
CRM collaborative
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM on-premise digunakan oleh perusahaan-perusahaan berikut KECUALI perusahaan...
Militer dan Lembaga pemerintah
Infrastruktur dengan jaringan kuat
Perusahaan dengan anggaran khusus
Proprietary software dan legacy systems
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tahapan customer lifecycle adalah…
Awareness – consideration – purchase – retention – advocacy
Awareness – consolidation – purchase – repeat - advocacy
Acknowledge – consideration – purchase – repeat - awareness
Awareness – purchase – consideration – retention - acknowledge
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