Fun Quiz - PGM Workshop

When was HPE founded?

• November 1st, 2015

• July 2, 1939

• Jan 1st, 2016

• November 1st, 1939

Where is located the HPE HQ?

• San Jose, CA - USA

• Sofia - Bulgaria

• Houston, TX - USA

• London - UK

Why are services important to HPE ?

• Increase Gross Margin

• Enhance customer experience & loyalty

• Drive a secured, predictable revenue stream

• All of the them

What are the 3 reactive service levels in HPE Tech Care Service?

• Bronze, Silver & Gold

• Break fix, Digital & Proactive

• Silver, Platinum & Gold

• Basic, Essential & Critical

The HPE Complete Care Service is available to:

• Enterprise customers only

• HPC/AI customers

• Customers looking for break & fix solutions for their product

• Customers looking for a bespoke service with personalized and proactive service for their IT environment

HPE Managed Services is:

• Selected out tasking of customer IT activities to be managed by HPE

• Break & fix reactive activities on the customer environment

• Aligning proactive services resources to a customer

• Assigning a focal delivery support to attend and advocate for the customer

How does HPE compete to win?

• Leverage capabilities, expertise, technology, and people as one solution to attend customer needs through value-outcomes from edge to cloud

• Providing appropriate contractual clauses in accordance with customer requirements

• Outsourcing support services to a single vendor or partner

• By being a cloud only service provider

The HPE Support Center is:

• A portal to log & track support calls

• A SLA tracking platform for break & fix calls

• A digital customer & partner engagement experience platform

• A digital based forum to respond technical questions

What are our current route to market?

• Through vendors

• Direct from HPE

• Indirect through Channel Partners

• Direct from HPE and indirect through Channel partners

Who we are as a company....

• HPE is an OEM company

• HPE is the edge-to-cloud company

• HPE is the cloud company

• HPE is a service company