Lesson 13

You are supporting a home user with upgrading a computer from Windows 10 to Windows 11. You have run Microsoft’s PC Health Check tool, and it verifies that the computer meets the hardware requirements. Should you now proceed with the in-place upgrade?

• Yes

• No

• Kinda

• Maybe

You are writing some work instructions to assist technicians with deploying new user desktops via cloning. What type of installation and boot method is this process most likely to use, and what are the boot requirements? (Select all that apply)

• Image deployment installation method

• Media Deployment installation method

• USB Boot Method

• Network boot

You are repurposing an old computer. You perform a clean OS install using optical media. During setup, you configured the partition manager to apply GPT style. After the file copy stage, the new installation fails to boot. What is the likely cause?

• The system is too old for a modern operating system

• Device ran out of storage space

• The PC is set to boot using the legacy BIOS method

• PC does not have enough RAM

You are writing work instructions for third-party app deployments using the CompTIA A+ objectives to guide you. In the section on system requirements for applications, you have covered the following topics, what additional topic should you include, if any?

• 32-bit- vs. 64-bit-dependent application requirements

• Dedicated graphics card vs. integrated (VRAM requirements)

• RAM requirements

• CPU requirements

• External hardware tokens

• User training methodology

• Storage Requirements

• Developer background

• UI Layout

You have downloaded an installer for a third-party app from the vendor’s website. What should you do before proceeding with setup?

• Install the application as an administrator

• Check Operating System support page to confirm application is supported

• Scan the installer for any malicious code

• Verify the integrity of the download using a hash value or the vendor's digital certificate

You are writing guidance for departmental managers to request new software installs. You want each manager to consider impacts to the business, operation, network, and devices as part of their request. In terms of impacts to business, you have written guidance to consider support and training requirements. What other topic should you include?

• Licensing requirements

• Application Usage

• Application Cost

• None of the above

A user calls saying that their screen occasionally goes blue, and the system shuts down. What should you advise the user to do?

• Record as much information from the user's blue screen as possible, especially the STOP error number, so that you can research the error.

• Walk the user through researching the error message they are getting.

• Tell the user order a new PC to replace the one assigned to them

• None of the above

A program is continually using 99–100% of processor time. What should you do?

• Uninstall the application

• Try to end the application or the process using Task Manager, and then contact the application vendor to find out why the problem is occurring

• Update Windows

• Try to end the application or the process using Windows Settings, and then contact the application vendor to find out why the problem is occurring

A computer is caught in a reboot loop. It starts, shows a BSoD, and then reboots. What should you do?

• Reinstall the OS

• Perform a hardware diagnostic

• Replace the entire PC

• Boot using a recovery tool. Attempt to repair the OS

If you suspect improper handling during installation has caused damage to a RAM module, how could you test that suspicion?

• Boot up the OS, and check task manager

• Check the BIOS

• Run a Memory Diagnostic

• Swap the RAM modules with known working modules