OM Ch2

“The plan for an organization to achieve its goals” refers to

• Mission
• Strategy
• Tactics
• Operations

Which operational strategies can an organization adopt to build a competitive advantage?

• Differentiation
• Cost
• Responsiveness
• All of the above

Toyota is known for eliminating waste in its processes. Which of the following is NOT considered waste?

• Inventory
• Waiting
• Defects
• Excess orders

Which of the following is NOT a strategy to resolve conflicts between operational competitiveness indicators?

• Plant-Within-Plant
• Straddling Strategy
• Airline alliances
• All of the above are strategies to resolve conflicts

Offering products or services that are differentiated from competitors, this competitive factor is known as

• Order qualifier
• Order winner
• Order champion
• All of the above

The competitive strategy primarily pursued by Wal-Mart and Southwest Airlines is

• Differentiation
• Cost
• Responsiveness
• All of the above

KPI stands for

• Key Performance Indicator
• Main Performance Indicator
• Performance Assessment Indicator
• All of the above

"When a company maintains its current niche while pursuing new ones," refers to which strategy?

• Straddling Strategy
• Low-cost strategy
• Plant-Within-Plant
• Differentiation strategy

Which of the following are indicators of operational competitiveness?

• Cost
• Quality
• Delivery
• All of the above

About Tree Diagram, which description is WRONG?

• Expressed in a tree-like structure
• Systematic deployment of means to a problem
• Deploy the relationship between "Purpose" and "Means" to identify solutions
• None of the above