hmgt ch 1

1.    Which business segment of the hospitality industry provides overnight accommodations to guests?

• a.    Recreational center

• a.    Institutional food service operation

• a.    Food and beverage operation

• a.    Lodging operation
  
  

1.    Which organization addresses travel and tourism issues for the lodging industry in the United States?

• a.    American Hotel & Lodging Association

• a.    International Hotel & Restaurant Association

• a.    Educational Institute

• a.    Front Office Association

1.    In what year was the American Hotel & Lodging Educational Institute founded?

• a.    1947

• a.    1953

• a.    1973

• a.    1989
  

1.    The International Hotel and Restaurant Association has offices in which cities?

• a.    New York, New York, and Los Angeles, California

• a.    Paris, France, and Geneva, Switzerland

• a.    San Juan, Puerto Rico, and Toronto, Canada

• a.    Washington, D.C., and Dallas, Texas
  
  

1.    Which kind of establishment is considered a food and beverage operation?

• a.    Bed-and-breakfast hotel

• a.    Cruise ship

• a.    Resort hotel

• a.    Suite hotel

1.    National trade associations work together through which organization?

• a.    National Restaurant Association

• a.    American Hotel & Lodging Association

• a.    International Hotel and Restaurant Association

• a.    Educational Institute

1.    What are four main categories that can be used to classify hotels?

• a.    Inseparability, perishability, guest satisfaction, intangibility

• a.    Guests, amenities, location, and characteristics

• a.    Location, target markets, service, and ownership and affiliation

• a.    Size, target markets, levels of service, and ownership and affiliation
  
  

1.    Which establishment’s primary business is to provide overnight accommodations?

• a.    Restaurant

• a.    Institution

• a.    Hotel

• a.    Center

1.    What kind of hotel offers a higher level of personalized service and averages 5 to 50 guestrooms?

• a.    Inn

• a.    Motel

• a.    Hotel

• a.    Timeshare

1.    What does hotel size refer to?

• a.    Number of services offered

• a.    Number of employees

• a.    Number of properties affiliated with the brand

• a.    Number of guestrooms