BADM 369 Exam 2

A common decision-making error in which the decision maker continues to follow a failing course of action.

• Selection extension
• Decision persistence
• Escalation of commitment
• Choice continuation

The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual’s capacity or resources.

• Anxiety
• Pressure
• Relaxation
• Stress

Desire to put forth work effort due to some contingency that depends on task performance

• External motivation
• External drive
• Extrinsic motivation
• Intrinsic motivation

Desire to put forth work effort due to the sense that task performance serves as its own reward

• Introjected motivation
• External motivation
• Intrinsic motivation
• Extrinsic motivation

Behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands.

• Stress amplifiers
• Emotional escalators
• Anxiety enhancers
• Emotion-focused coping

The capability to perform work tasks successfully.

(Think of Psychological Empowerment)

• Competence

• Mental Disempowerment
• Cognitive Disempowerment
• Emotional Disenfranchisement

When others have conflicting expectations of what an individual needs to do.

• role conflict

• equity distress

• equity theory

• correlation

Goals that stretch employees to perform at their maximum level while still staying within the boundaries of their ability.

• Average goals
• Unattainable goals
• Easy goals
• Specific and difficult goals

The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.

• Trust
• Skepticism
• Confidence
• Distrust

A theory that describes the cognitive process employees go through to make choices among different voluntary responses.

• Job Characteristics theory

• Equity Theory

• Expectancy theory

• goal setting theory