PLANNING AND DECISION MAKING

The first step in the decision-making process is identifying a problem

• True

• False

When decision is made in response of problems that are unique, unstructured or poorly defined, they are called non-programmed decisions.

• True

• False

The decision-making condition are generally identified depending on the amount of knowledge or information that exists about future condition. The three decision making conditions are:

• certainty, risk, stress

• uncertainty, risk, certainty

• certainty, risk, pressure

• risk, uncertainty, stress

There are three principal types of standing plans: programs, projects and budgets.

• True

• False

When the president of an apparel company is trying to decide on a new location for one of the company's retail outlets, this manager is making a programmed decision.

• True

• False

Standing plans describe standardized approaches to dealing with recurring but predictable situations

• True

• False

Decisions which are made according to written or unwritten rules, procedures, or policies are known as:

• heuristic decisions.

• programmed decisions.

• dialectical decisions.

• non-programmed decisions.

Which of the following is not a characteristic of operational planning?

• Focus on carrying out tactical plans to achieve operational goals.

• More specific than strategic plans

• Address shorter term issues than strategic plans

• Formulated by the top executives in most firms

Requiring employees to wear safety helmet in building sites is an example of a _______

• Rule

• Policy

• Procedure

• Program

The step in the decision-making process that asks the question, "Which solution is best?" is referred to as

• Choosing implementation strategies

• Monitoring and evaluating

• Evaluating alternatives

• Identifying objectives