UNIT EXAM - UNIT IV - Management of Conflict and Negotiation - BA 214 - Project Management

It is the process of engaging in a conflict exchange offers and counter offers by two conflicting to find a mutually acceptable agreement

• Conflict

• Negotiation

• Perception

• Process

Conflict is best defined as?

• It is a process

• It is perceptual in nature

• Both a and b

• Neither a nor b

This type of compromising is the act of soliciting agreement with the other party while preserving a principled 'win-win' attitude.

• Management negotiation

• Principle negotiation

• Project negotiation

• None of these

This is a fundamental issue in conflict characterized by vagueness on who is in charge for what area of project or task

• Ambiguous definition of responsibility

• Conflict of interest

• Source resources

• Interpersonal relationships

Rivalry over resources, like money, time and materials, could cause:

• For the teams to destabilize each other

• Lead to conflict among departments or other work groups

• Both a and b

• Neither a nor b

Which fundamental issue causes conflict can transpire in any organization within the workplace

• Ambiguous definitions of role responsibility

• Conflict of interest

• Lack of resources

• All of these

Which among the following is a conflict during the main program of the project life cycle?

• Conflict in schedule as actual work under way

• Get schedule back on track to avoid delay

• Catching up require extra resources

• All of these

It is the process by which individuals or groups perceived that someone has taken action that has frustrated or is about to frustrate a major concern of his or their interest

• Conflict

• Negotiation

• Perception

• None of the above

Which is a key requirement to take into reflection when negotiating a conflicted issue?

• Conflicts must be resolved with no irremediable damage to the project's objectives

• The techniques must promote honesty among negotiators

• The solution must gratify the needs of the bargaining parties other parties to the conflict and the parent organizations

• All of these

This is a proposition recommended in creating an effective negotiating strategy, which is:

• Separate the objective from the problem

• Focus on interests and not in positions

• Prior to trying to achieve agreement, formulate alternatives for reciprocal gains

• All of these