Customer Service Workshop 2

What companies come to mind when thinking of high quality customer service?

If you could have any superpower for a day, would you choose to fly, read minds, or be invisible?

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INDEPENDENT TASK:

What is high quality customer service?
Why is high quality customer service important?

What's your go-to karaoke song that you can confidently perform on stage?

Explain the purpose and scope of customer service.

Define the term 'Service Offer'.

What is the value of a service offer to an organisation?

What is the importance of delivering consistently high quality customer service?

Why is it important for an organisation to keep up to date with their competitors activities?

What barriers might there be to providing effective customer service?