Customer Service Workshop 2

Customer Service Workshop 2

Professional Development

34 Qs

quiz-placeholder

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Customer Service Workshop 2

Customer Service Workshop 2

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Melissa Thomas

FREE Resource

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34 questions

Show all answers

1.

WORD CLOUD QUESTION

15 mins • Ungraded

What companies come to mind when thinking of high quality customer service?

2.

MULTIPLE CHOICE QUESTION

15 mins • Ungraded

Media Image

If you could have any superpower for a day, would you choose to fly, read minds, or be invisible?

Media Image
Media Image
Media Image

3.

OPEN ENDED QUESTION

15 mins • 1 pt

INDEPENDENT TASK:

What is high quality customer service?
Why is high quality customer service important?

Evaluate responses using AI:

OFF

4.

WORD CLOUD QUESTION

15 mins • Ungraded

Media Image

What's your go-to karaoke song that you can confidently perform on stage?

5.

OPEN ENDED QUESTION

15 mins • 1 pt

Explain the purpose and scope of customer service.

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

15 mins • 1 pt

Define the term 'Service Offer'.

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

15 mins • 1 pt

What is the value of a service offer to an organisation?

Evaluate responses using AI:

OFF

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