Basic communication

In the study of communication ,noise is best defined as

• Anything that interferes with the message being heard or understood

• People interrupting someone who is thinking

• Thoughts that distract the listener

• The language used in the message

Folding your arms in front of you may make it seem as if you’re

• The group leader

• Distant and unwilling to talk

• Happy and relaxed

• Warm and friendly

If someone does not understand what a speaker is saying ,he or she should

• Ask the speaker for clarification

• Try to figure it out on his or her own

• Ask other people what they think the speaker means

• Ignore that part of the conversation

When listening to instructions, the best way for listeners to make sure they get all the information is to

• Take notes, ask questions, and repeat a summary of the instructions

• Ask questions, but wait until the person has stopped talking

• Read a about the topic later on

• Take notes and compare them with co-worker’s notes

An important attribute of an effective speaker is the ability to

• Make others feel too inferior to speak openly

• Conduct multiple conversations with workers

• Inject humor on the job site with practical jokes

• Explain and simplify complex topics

Common documents that construction professionals need to read on the job include

• Construction drawings,code books,and installation manuals

• Invoices
• Employee schedules
• Marketing brochures

Special features in books that help readers locate information include

• Drawings and photos

• Dictionaries and encyclopedias

• Safety-related cautions and warnings

• Table of content, indexes, and glossaries

When reading instructions or a series of steps, one should

• Read only the steps that he or she doesn't know

• Skim the directions quickly

• Read the directions completely

• Perform steps even if he or she doesn’t understand them

The rough draft of a document you’re writing should

• Follow an outline and incorporate your research

• Be complete before an outline has been created

• Be as close to perfect as possible

• Be complete before any research is done

What is an important practice in writing to avoid errors that can cost time and money?

• Proofreading the work for accuracy

• Handwriting any document before using computer

• Writing at high reading grade level

• Always writing in first person