Non Live Training P#y#x S#ttl#m#nt

A successful transaction was made on 19 February 2024 with Credit Card Installment UOB. What is the maximum settlement date? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_0 Notes: use Indonesian Calendar for this simulation

• 28 February 2024 (EOD)
• 2024-02-27 00:00:00
• 2024-01-28 00:00:00
• 27 February 2024 (EOD)

A successful transaction was made on 22 February 2024 with FPX. What is the maximum settlement date? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_0 Notes: use Indonesian Calendar for this simulation

• 22 February 2024 (EOD)
• 2024-02-24 00:00:00
• 23 February 2024 (EOD)
• 26 February 2024 (EOD)

1. Merchant raised an inquiry on February 7, 2024 at 10:00 AM 2. They informed a successful transaction made through Subscription on February 5 is not yet settled 3. After validating with the Transaction ID from your end, the transaction was indeed made on February 5 and is successful What would be your next action? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_0

• Escalate to Payex Ops
• Inform merchant to wait until EOD

Where can merchant get settlement ID information?

• Only from Payex Portal > Settlement Tab
• - Payex Portal > Settlement Tab - Bank statement from Payex (when the fund has been settled to merchant's bank)
• Merchant has to ask CS

How do we check the total number of transactions under the same Settlement ID?

• - Payex Terminal > Transactions > enter Settlement ID - Refer to “#” column
• - Payex Terminal > Settlement > enter Settlement ID - Refer to “Net” column
• - Payex Terminal > Settlement > enter Settlement ID - Refer to “#” column

1. Merchant requested to increase DTL 2. The highest price of their latest invoice is RM 25,000 What is the final DTL amount you should request to MO? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_129

• 125,000 RM
• 65,000 RM
• 100,000 RM

1. Merchant requested to increase DTL 2. The highest price of their latest invoice is RM 5,000 What is the final DTL amount you should request to MO? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_129

• 25,000 RM
• 15,000 RM
• 65,000 RM

1. Merchant requested to increase DTL 2. The highest price of their latest invoice is RM 15,000 What is the final DTL amount you should request to MO? Reference: https://docs.google.com/presentation/d/1mE7jrJkSVmKFxEyEnh7zjW_mUI7L5FlV/edit#slide=id.g2694aa7f22b_0_129

• 75,000 RM
• 65,000 RM
• 45,000 RM

Referring to the recent announcement of cards one-off deactivation, what are the action steps from our end if the merchant reached out before 14/3/2024, requesting to keep the cards one-off active? Reference: https://xendit.slack.com/archives/GQLCMP54J/p1709018632296799?thread_ts=1705491734.385079&cid=GQLCMP54J

• - Immediately escalate to Payex Ops - Wait until there is an update from Payex Ops
• - Escalate to MO - Inform merchant that their request has been acnkowledged - Close the ticket
• Inform merchant to wait until 14/3/2024

Referring to the recent announcement of cards one-off deactivation, what are the action steps from our end if the merchant reached out after 14/3/2024, requesting to re-activate cards one-off? Reference: https://xendit.slack.com/archives/GQLCMP54J/p1709018632296799?thread_ts=1705491734.385079&cid=GQLCMP54J

• - Immediately escalate to Payex Ops - Wait until there is an update from Payex Ops
• - Escalate to MO - Inform merchant that their request to re-activate has been acnkowledged and will be checked further - Waiting for MO update since request after deactivation date requires the same process as activating a new payment method
• Inform merchant it's not doable