Customer Service Quiz

Which of the following is NOT a key element of effective communication

• ACTIVE LISTENING

• EMPATHY

• SOFT SKILLS

• BODY LANGUAGE

Types of communication

• Verbal, Non verbal, visual , written.

• Verbal, non verbal,, listening , speaking

• Verbal, visual, non verbal, creative.

• Verbal, non verbal, visual, body language.

_____ of US customers say that ineffective customer service is their top frustration

What is Learn from experience ?

• Work with the customer to find a resolution to their problem. Depending on the situation, this may involve offering a refund, a replacement product, or providing additional assistance to resolve their issue.

• Maintain a positive attitude and focus on finding a solution rather than dwelling on the problem. Assure the customer that you're committed to resolving their issue and ensuring their satisfaction

• Accept responsibility for the problem, regardless of who is at fault. Avoid making excuses or blaming others, as this can further escalate the situation. Instead, focus on finding a solution.

• Once the issue has been resolved, follow up with the customer to ensure that they are satisfied with the outcome. This shows that you value their feedback and are dedicated to providing excellent customer service

• Use the interaction as an opportunity to learn and improve your customer service skills. Reflect on what went well and what could have been handled better, and use this knowledge to better serve future customers.

From your daily experience What would it be your recommendation to improve our Customer service process?