1F ISO Assessment

Which of the following provides information regarding the competence needed for a certain role/position?

• L5 Process Documentation

• Key Performance Indicator

• Job Description

• Onboarding Training Plan

Where do you record all the issues that your team encounters, as well as the relevant actions performed?

• Stakeholders Satisfaction Survey

• CCA Tracker

• Job Description

• Risk Analysis and Proces Controls Document

Which of the following documents provide the summary of information about a particular process?

• L5 Process Document

• L4 Process Flow Document

• Process Card

• Documentation Card

Which of the following QMS requirements provide information regarding the team's performance in terms of set metrics?

• Key Performance Indicators

• Stakeholder Satisfaction Survey

• VISO

• Service Level Agreement

The organizational structure within the entire Henkel organization can be found in

• SharePoint

• Viva Engage

• GBS+ PM

• VISO

Our corporate strategy is

• Win the 20s through purposeful growth

• To build a culture based on trust

• Pioneers at heart for the good of generation

• We are a passionate team enabling business &

  generating competitive advantage

Which of the following documents is not usually stored in SDS?

• Meeting minutes

• L5 Process Document

• Process Card

• Service Level Agreement

Which of the following QMS requirements documents the agreement between GBS+ and the business partners in terms of the services and the solutions that the former will provide the latter?

• L5 Process Document

• Signavio

• Service Level Agreement

• Process Card

QMS documents should be reviewed and/or revised within two years from its latest review/approval.

• True

• False

This serves as the structure/framework that provides the elements that GBS+ needs to comply to ensure quality in its processes.

• Quality Management Goals

• Leadership Commitments

• Quality Management Policy

• Key Performance Indicators