SF Pilot

What's the 1st thing you should do if you were not able the receive a response from the SF on Day 1?

• Process CAN

• Delay the case

• Escalate the case

• Close the case

What will be the subject of your task when there is no response from the SF just yet by Day 2?

• Confirm Delivery

• Review Day 2

• Review Day 2 CAN

• CAN Day 2

When can Dedicated Associate action on the case?

• After Day 1 call attempt

• After Day 2 and no response from SF Client is received

• After TL has reviewed the case

• After a direction is provided by the SF Client

When can Dedicated Associate cancel?

• After Day 1 call attempt

• After Day 2 and no response from SF Client is received

• After Day 3 and no response from SF Client is received

• After an SF Client requested us to do so

How long should you wait to speak with a SF Claim Handler?

• 2 minutes

• 5 minutes

• 10 minutes

• 3 minutes

What do you do if during Day 1, no SF Client is available?

• process CAN, delay the case & document the attempt via phone activity

• delay the case & document the attempt via phone activity

• document the attempt via phone activity & process with dispatching

• process CAN & document the attempt via phone activity

What do you do if during Day 1, SF Client is communicated and the blocker is resolved?

• process CAN, delay the case & document the attempt via phone activity

• delay the case & document the attempt via phone activity

• document the attempt via phone activity & process with dispatching

• process CAN & document the attempt via phone activity

Where should you put an "injury" note after verifying with the SF Client that the case is an injury claim?

• Subject Task

• CAN field

• Notes & Attachments

• PU Contact Field

To which day should an Agero Leadership start to review the case after no responses are received?

• Day 8

• Day 6

• Day 2

• Day 7

What is the purpose of this new SF Case Management process? Check all that applies.

• Reduced Nukes

• Enhanced communication process of Agero and SF

• Reduced Cancelled Cases

• Reduced effort per case