REVIEW_UNIT8

How to begin a message to introduce your product:

• I am writing to introduce two important new products just published

• I will telephone you next week to confirm. I look forward to meeting you.

How to arrange a meeting:

• Would it be possible to arrange a meeting where I could explain our products in more detail?

• Could you tell me your name and position, please?

How to inform bad news

• I am sorry to advise you that...

• We have been forced to...

Giving good news: "I am (a)   to tell you that"

Make a mild complaint

• Please could you send it as soon as possible.

• Your sincerely

• Unfortunately, we have not received the products.

• I hope it is not necessary to remind you that I had already paid for it.

Make a strong complaint

• Unless you send it, we will be forced to cancel the order.

• It is now over two months since we placed this order and we are still waiting for the standee.

• I was wondering if you could help me.

Apologising

• I am afraid I have some bad news.

• Thank you for the letter.

• We are extremely sorry for delaying your order.

To politely decline the invitation:

• 
• 
• 

Confirm the meeting

• I am writing to confirm our meeting for Tuesday afternoon at 3 p.m.

• Would Wednesday morning be more convenient for you?

Request action

• I would be grateful if you could let me know about the time you will send it.

• Please accept our apologises once again.