Ujian Soal Materi EDC dan Strategi Penanganan Pengaduan
Professional Development
•25 Qs
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Ujian Soal Materi EDC dan Strategi Penanganan Pengaduan
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
Hendra Ariyanto
Used 5+ times
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25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Apakah arti dari "Error Code 51" pada EDC ?
A. Approved
B. Incorrect PIN
C. Declined
D. Referral
2.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Apa Error Code dari "Incorrect PIN" ?
A. 55
B.54
C.51
D.Salah Semua
3.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Tujuh Prinsip Utama Penanganan Pengaduan adalah ?
A. Disscusion - Probing - Understanding - Training - Solving - Closing - Coherent
B. Greeting - Escalation - Understanding - Training - Solving - Closing - Timing
C. Greeting - Probing - Briefing - Training - Solving - Opening - Coherent
D. Greeting - Probing - Understanding - Solving - Closing - Timing - Coherent
4.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Apa Error Code dari Declined ?
A. 50
B. 51
C. 52
D. 53
5.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Bagaimana jawaban CS jika Pelapor menginformasikan kendala berikut ini ?
A. Informasikan untuk menghubungi Issuing Bank
B. Informasikan bahwa pelapor salah memasukan PIN
C. Informasikan untuk menghubungi Acquiring Bank
D. Informasikan ke Pelapor bahwa limit/saldo kartu kredit/debit tidak mencukupi
6.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Bagaimana jawaban CS jika Pelapor menginformasikan kendala berikut ini ?
A. Informasikan untuk menghubungi Issuing Bank
B. Informasikan bahwa pelapor salah memasukan PIN
C. Informasikan untuk menghubungi Acquiring Bank
D. Informasikan ke Pelapor bahwa limit/saldo kartu kredit/debit tidak mencukupi
7.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
“Selamat Siang Bapak / Ibu, kendala apa yang bisa dibantu?”
kalimat diatas adalah bagian dari Key Points ?
A. Probing
B. Greeting
C. Coherent
D. Timing
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