Customer Service Skills

What is considered one of the most important customer service skills?

• Aggressiveness

• Sarcasm

• Patience

• Indifference

Which skill is crucial for understanding and connecting with customers' feelings?

• Empathy

• Negotiation

• Competition

• Excitement

What is essential for solving a customer's issue according to the text?

• Making promises

• Ignoring complaints

• Speaking loudly

• Clear communications

Why is knowledge of the product important in customer service?

• To avoid creating mistrust

• To make more sales

• To ignore customer questions

• To complicate explanations

What does 'ability to close' refer to in customer service?

• Ending a call abruptly

• Making a sale

• Closing the store

• Ending the interaction with a satisfied customer

What does positive language in customer service achieve?

• Makes customers feel at ease

• Decreases sales

• Confuses the customer

• Increases complaints