Workplace Readiness Skill 06 - Conflict Resolution

When trying to resolve a conflict between two team members, what is the first step you should take?

• Decide who is right and who is wrong

• Encourage them to talk to each other directly

• Report the conflict to a supervisor immediately

• Ignore the conflict and hope it resolves itself

Tags

WRS-06

Which of the following is NOT a negotiation skill?

• Active listening

• Making threats

• Finding common ground

• Offering compromises

Tags

WRS-06

You are working on a team project.  One of your team members, Sean, is not doing his part, which is making the rest of the team upset and causing delays in completing the project.  What is the FIRST thing you should do to try and resolve this conflict?

• Immediately go to your boss and ask them to handle the situation

• Have a conversation with Sean where you try to negotiate a solution

• Ignore the issue

• Give Sean's duties to others

Tags

WRS-06

When negotiating a solution to a workplace issue, it's important to:

• Focus solely on your own interests

• Disregard the other party's viewpoint

• Seek a win-win outcome

• Use aggressive tactics to ensure your solution is chosen

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WRS-06

What is a benefit of resolving conflicts in the workplace?

• It creates a more competitive environment

• It can lead to improved understanding and better working relationships

• It allows the most dominant personality to lead

• It encourages employees to avoid future conflicts

Tags

WRS-06

What is a common mistake made during conflict resolution?

• Seeking to understand the other party's perspective

• Focusing on solving the problem, not winning the argument

• Allowing emotions to drive decisions

• Encouraging open communication

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WRS-06

In a negotiation, why is it important to establish common goals?

• It ensures that only one party benefits

• It can create a foundation for mutual understanding and compromise

• It makes the negotiation process longer and more complicated

• Common goals are irrelevant in most negotiations

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WRS-06

When faced with a workplace conflict, why is it important to address it promptly?

• Delaying can lead to the conflict escalating

• Immediate action shows who is in charge

• Conflicts resolve themselves if given enough time

• Quick resolution prevents any real understanding of the issue

Tags

WRS-06

What is NOT a benefit of effective conflict resolution in the workplace?

• Increased stress levels

• Enhanced team cohesion

• Improved productivity

• Better understanding among coworkers

Tags

WRS-06

During team meetings, your supervisor frequently makes jokes that are offensive and make you uncomfortable. Despite asking him to stop on multiple occassions, the behavior continues. What is the most appropriate next step to take?

• Confrot the managar directly during the next meeting

• Ignore the jokes and try not to let them affect your work environment

• Report the behavior to Human Resources or a higher authority within the company

• Make an offensive joke about your manager so he knows what it feels like

Tags

WRS-06