Crowne Plaza Brand Culture

How many bonus points do Silver Elite members earn on top of base points for every stay?

• 20%

• 30%

• 15%

Which of the following is  a "Welcome Amenity" choice for Diamond Elite Members

• 15% Bouns Pints 

• 15% Daily Breakfast Credit 

• Complimentary Daily Hot Breakfast

All IHG one reward members guaranteed to have a room in the hotel 

• TRUE

• FALSE

How many bonus points do Gold  Elite members earn on top of base points for every stay?

• 40%

• 50%

• 60%

CPB problem handling steps is iLead which refers to ..  

• Identify / Listen / Empathize / Argue / Deliver

• Identify / Listen / Empathize / Apologize / Deliver

• Identify / Loyal / Empathize / Apologize / Deliver

How many nights we have to achieve to be Diamond elite member

• 100

• 70

• 80

At what tier level can members start receiving Complimentary Upgrades ( Subject to availability ) ?

• Silver Elite

• Gold Elite

• Platinum Elite

What is IHG way of clean 5-s Process

• Survey/Service/Shine/Stage/Self-inspection

• Survey/Shine/Stage/
  Service/Self-inspection

• Service/Survey/Shine/Stage/Self-inspection

As per to IHG clean 5-s Process One of the high touch areas' is

• Bed

• Coffee makers

• Coffee cups

How should you always respond to a guest's request?

• With a plan and a timeframe

• With a good will gesture

• With positive attuide