BT IA4 Prep 3.12

An employee files an HR complaint, saying their manager repeatedly yells at them despite their requests for the shouting to stop. The manager says they never raise their voice in the workplace. What is a good solution for this problem?

• mediation with a neutral third party

• telling the employee that the boss outranks them

• firing both the manager and the employee

• telling the two people to work it out themselves

Which effort to help create a positive workplace environment is most inclusive of everyone, regardless of ability, religious belief, marital status, family status, etc.?

• running a team-building exercise during work hours

• taking the office out to a bar for drinks after work

• hosting a prayer and meditation weekend retreat

• “fitness week” supporting people who lose weight

Which type of email is actively dangerous?

• Spam

• Junk

• Ad

• Support

Rashida wants to send an image file to a coworker, but she got a message saying the file will not fit because it is a few bytes too large. What can she do to quickly fix this?

• split the file in two

• change the file extension

• compress the file

• change the file name

Derrick’s team is facing a challenge. What is the MOST logical first action they should take to resolve this challenge?

• Recommend specific action steps

• Define the problem

• Brainstorm possible solutions

• Evaluate various options

Sandra received an email from Amazon reporting suspicious activity on her account. She followed the link provided in the email that asked her to sign in so she could see what was going on, but when she tried to sign in it did not work. What scam did Sandra likely fall for?

• Phishing

• Malware

• Trojan

• Sidelining

Remy works in a cubicle next to Marco. Marco wears headphones while he works, but Remy is still distracted by the noise from the loud music. What is the best way for Remy to handle the situation?

• Take it to HR and ask them to resolve it.

• Remy should ignore the noise since Marco is already wearing headphones.

• Remy should get headphones of his own and listen to music.

• Remy should politely ask Marco to turn down the music.