CCMA CERTIFICATION REVIEW QUESTIONS

What does CCMA stand for?

• Commission for Conciliation, Mediation and Arbitration

• Council of Conciliation and Mediation Authorities

• Certified Conflict Management Association

• Central Committee for Management and Administration

Explain the role of a CCMA in a workplace setting.

• A CCMA is responsible for IT support in the workplace.

• A CCMA mediates disputes between employers and employees in the workplace.

• A CCMA manages social media accounts for the workplace.

• A CCMA provides catering services in the workplace.

What are the main functions of a CCMA?

• Performing financial audits

• Monitoring calls, managing calls, providing customer service, resolving complaints, ensuring compliance

• Scheduling appointments

• Managing inventory

Describe the process of lodging a dispute with the CCMA.

• Filing a dispute directly with the Labour Court

• The process involves completing the CCMA referral form, notifying the other party, attending a conciliation meeting, and potentially proceeding to arbitration or the Labour Court.

• Sending an email to the CCMA without completing any forms

• Ignoring the dispute and not attending any meetings

What are the different types of disputes that the CCMA can handle?

• Unfair promotion, overtime disputes, contract breaches

• Unfair dismissal, unfair labour practices, discrimination, wage disputes

What is the purpose of conciliation in the CCMA process?

• The purpose of conciliation in the CCMA process is to conduct legal proceedings.

• The purpose of conciliation in the CCMA process is to favor the employer over the employee.

• The purpose of conciliation in the CCMA process is to resolve disputes between employers and employees through mediation.

• The purpose of conciliation in the CCMA process is to delay the resolution of disputes.

Explain the difference between arbitration and mediation in the context of the CCMA.

• Arbitration involves a non-binding decision by a third party.

• Arbitration involves a negotiation process facilitated by a third party.

• Arbitration involves a binding decision by a third party, while mediation involves a negotiation process facilitated by a third party without a final decision.

• Mediation involves a final decision by a third party.

What are the rights of employees when it comes to CCMA proceedings?

• Employees have the right to refer a dispute to the CCMA if they believe their rights have been infringed upon.

• Employees can only refer disputes to the CCMA if they are union members.

• Employees have no rights in CCMA proceedings.

• Employees can only refer disputes to the CCMA if they are senior management.

What are the consequences for non-compliance with CCMA rulings?

• Fines, legal action, or further consequences

• Verbal warning

• Paid vacation

• Promotion

How can an employee prepare for a CCMA case?

• Spread false information about the other party

• Refuse to attend the hearing

• Ignore the case and hope it goes away

• Gather relevant documents, prepare a timeline, seek legal advice, practice testimony