How to Apologize

What is a key skill mentioned that is crucial in life, especially with loved ones?

• Cooking

• Apologizing sincerely

• Learning to drive

• Public speaking

According to the video, what did a study at Grant MacEwan University find about people with low self-esteem?

• They are more emotionally healthy

• They have better financial outcomes

• They feel worse after a conflict and are less likely to apologize

• They are more likely to apologize

What did a University of Illinois study find about people who apologize?

• They tend to have fewer friends

• They are less likely to be successful

• They are more likely to experience stress

• They tend to fare better financially

What Shakespeare quote is mentioned to highlight the pain of delaying an apology?

• "To be, or not to be, that is the question"

• "Cowards die many times before their deaths"

• "All the world's a stage, and all the men and women merely players"

• "Love all, trust a few, do wrong to none"

What is the first step in the apology process as described in the video?

• Having a conversation

• Writing a game plan

• Assessing the situation

• Making amends

What should you include in your apology according to the video?

• A promise never to speak of the incident again

• A genuine 'I'm sorry' without any 'buts'

• A detailed explanation of why you were right

• A gift to make up for the mistake

What is emphasized as not to do when apologizing?

• Explaining your emotions

• Apologizing for your whole existence

• Taking responsibility for your actions

• Making amends

Why is it important to make the apology a conversation?

• To ensure you have the last word

• To allow the other person to express their feelings

• To make the other person apologize as well

• To convince the other person you are right

What should you do after giving your prepared apology?

• Offer a justification for your actions

• Repeat the apology until it is accepted

• Listen to the other person's response

• Immediately leave the room

What is the final step in the apology process?

• Making amends

• Forgetting the incident

• Avoiding the person you apologized to

• Celebrating your courage to apologize