Uptraining

if a customer makes payment to his/her account and same is not reflecting on the account what payment option should be selected on the mobile app ?

• Payment transfer

• payment refund

• credit balance refund

• payment not credited

Which deposit does the customer receive after making payments in full and on time for 24 consecutive month?

• security deposit

• additional deposit

State the ways in which the customer is able to receive his/her refund?

• via email

• via cheque

• bank transfer

• cash in hand

What happens to the money when payment is made to an invalid account?

• its lost in transit

• the bank has the money

• sent to a suspense account at JPS

• applied to the invalid account number

What should be done in the event the customer makes a payment to an invalid account?

• nothing

• request payment transfer/refund via the mobile app

• call the bank

if a customer overpays on his or her account a credit balance refund cannot be done unless the account becomes inactive

• TRUE

• FALSE

what happens to the charge amount taken from the customers card if same is not verified?

• its applied to their account

• it is held by JPS

• it is returned to the card after 30 days

what should be done if a payment transfer or refund is requested and flagged as incomplete due to the inability to see the funds made to an invalid account number

• escalated for review

• advise the customer to contact the bank

select the requirements for payment refund

• signed letter requesting refund, including how the funds should be refunded

• proof of payment showing the acc # the payment was made to

• ID & TRN

• Proof of ownership

Where on the app should the customer go to register his or her credit/debit card

• menu-- profile--- register credit card

• menu-- notification--- register credit card

• customer support --- profile ----- register credit card