Customer Service Vocab Quiz

involvement and enhancements a business takes to please its customers

• Customer Care

• Customer Service

• Customer Treatment

• Customer Ideals

process involving six essential steps needed in order to provide superior customer service

• Customer Service Rules

• Customer Service Ideals

• The Handbook for Great Customer Service

• Customer Service Cycle

set of rules governing polite behavior which should be used in public and when dealing with others

• Da Rules

• Employee Handbook

• Etiquette

• Things that my Mama told me to never say.

idea stating if employees are satisfied they will be more likely to satisfy customers

• Employee Satisfaction

• Employee Respect

• Employee Ideals

• Employee Recruitment

idea concerning what will happen in the future

• Psychic Powers

• Etiquette

• Expectations

• Me not known what Ms. Lunsford will put in the grade book for my grades.

trait of customers to continue shopping at a certain store for specific items as long as they are satisfied

• Employment Outreach

• Customer Concern

• Customer Appreciation

• Customer Loyalty

purchasing of items by a customer

• Product Buying

• Product Researching

• Product Exchange

• Product Loyalty

Target's "Circle," Starbucks' "Rewards," " CVS' "Extra Care Card" are all examples of what?

• Customer Loyalty

• Customer Outreach

• Customer Ideals

• Customer Exchanges

Examples of Customer Service Skills are as follows:

More than one answer

• Smiling

• Glaring at them.

• Arguing

• Asking if the customer needs help

What are not good qualities to have as an employee?

• Time Management

• Communication

• Negative Attitude

• Ettiquette