POMELO 2.0 QUIZ 5

Based on the image, identify what channel the customer used to communicate with us.

• ANDROID

• iOS

• EMAIL

• WEBSITE

• FB

Based on the image, identify what channel the customer used to communicate with us.

• ANDROID

• iOS

• EMAIL

• WEBSITE

• FB

Based on the image, identify what channel the customer used to communicate with us.

• ANDROID

• iOS

• EMAIL

• FB

• WEBSITE

Based on the image, identify what channel the customer used to communicate with us.

• ANDROID

• iOS

• EMAIL

• FB

• WEBSITE

Based on the image, identify what channel the customer used to communicate with us.

• ANDROID

• iOS

• WEBSITE

• FB

• EMAIL

It is our Pomelo's AI Companion.

• FINN AI

• FIN AI

• POMELO AI

• BOT AI

This option allows us to put tickets into a "CLOSED" state.

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This option allows us to put tickets into a "PENDING" state.

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These details are required when closing a ticket. What are these requirements? (Select all that applies)

• TAG TICKETS

• PRIMARY CONTACT REASON

• CONTACT TYPE

• CUSTOMER TYPE

• CONVERSATION SUMMARY

What's the allowed first response time to respond to our customers when the ticket is assigned to you?

• 60 Seconds

• 30 Seconds

• 120 Seconds

• 80 Seconds