Project Management Quiz Scope

An organization's value chain can be represented by a special type of flowchart called SIPOC. SIPOC stands for:

• Superior service, inferior service, peak hour service, optimized service, and client service

• Simple, intellectual, procedural, optimal coding

• Sample, information, practice, organization, and control

• Suppliers, inputs, process, outputs, and customers

Verified deliverables are inputs in which of the following scope management processes?

• Define Scope

• Create WBS

• Validate Scope

• Control Scope

Which of the following processes produces a work breakdown structure as an output?

• Create WBS

• Define Scope

• Develop Project Management Plan

All of the following are true regarding the Control Scope process EXCEPT:

• It assures that underlying causes of all requested changes and recommended corrective actions are understood and processed through the Integrated Change Control process

• One of the key focuses in the process may be dispute resolution related to project scope

• It monitors the status of the project and product scope, maintains control over the project by preventing overwhelming scope change requests, and manages changes to the scope baseline

• It verifies the correctness of work results

A project manager, managing a data center project, had the opportunity to attend several meetings about the project prior to the creation of the project charter. In one of the meetings, the sponsor specifically denied funding for two very specific items. Two months into the project, a couple of stakeholders requested the project manager add work for one of the items that was strongly denied by the sponsor. What will be the best thing the project manager can do in this situation?

• Add the work if it does not have much impact on the schedule

• Inform the stakeholders that the work cannot be added

• Evaluate the impact of adding the work on time, cost, quality, risk, human resource, and other elements

• Immediately inform the sponsor about the request that was denied by him

Completion of the product scope is measured against which one of the following?

• Scope statement

• Project requirements

• Project objectives

• Product requirements

Your company, ITProConsultancy, has assigned you as the project manager to upgrade the call center in your organization. The number of calls the customer support agents have to answer each month has increased drastically in the last five months, and the phone system is approaching the maximum load limit. Your team has worked on the requirements document and the project scope statement, and you are now ready to create the WBS with the help of your team members. All of the following are true regarding the WBS EXCEPT:

• The WBS represents all the work required to be completed in the project

• Each level of the WBS represents a verifiable product or results

• Activities in the WBS should be arranged in the proper sequence they will be performed

• The WBS should be decomposed to a level called the work package level where cost and schedule can easily be calculated

Sarah, a project manager, is in the Define Scope process of developing a comprehensive, detailed description of the project and product. Which of the following is NOT a tool & technique used in this Define Scope process?

• Product Analysis

• Expert Judgement

• Data Analysis

• Data Representation

Your project to build a new substation to supply power to a newly developed industrial park is not going too well. You are overwhelmed with numerous issues in the project and got really frustrated when the city conducted an inspection and reported a building code violation. You were asked by management to ensure full compliance to the mandatory city and construction industry standards. At this time, you are also approaching the final deadline of the project in two weeks. You have identified a couple of changes that will drastically enhance performance and make your clients very happy. While trying to sort out all these messes, you received a call from the senior engineer informing you that he would be leaving the company soon. Which is the MOST critical issue you should address first?

• Notify the customers about the possible delay in the project

• Initiate the change control process to implement new changes

• Find a replacement for the senior engineer

• Ensure compliance with the city and construction industry standards

As a project manager, you are responsible for determining and delivering the required levels of both grade and quality. Select which of the following statements you disagree with.

• Grade relates to the product's characteristics.

• Grade relates to the customer requirements.

• Quality relates to the customer requirements.

• Quality and grade of a product must be carefully managed.