CS PKT _ Mar'24 - 1st fortnight

Over chat - customer complained that the captain collected money in the personal UPI also after paying through the wallet. How to probe for the proof?

• Agent should ask to share proof to '[e-mail]' email ID

• Agent should ask to share proof by attaching the same chat, if customer mentions that he is not able to share - then ask to share it to the email ID

• Gently deny the refund

Customer shared screenshot is not valid to prove that the captain collected double payment for bike ride, what will be the disposition here?

• Double Payment & QR/Wallet/Online_Proof shared_Refunded

• Digital payment & QR/Wallet/Online_Proof not shared

• None of the above

Where the agents can see whether the partial offline is triggered for the ride or not?

• Customer transaction details

• Order page - activity logs

Ride stop midway - If the partial offline is triggered & the customer accepted the same. Agent should refund the ride amount.

• TRUE

• FALSE

Show the correct question.

• Does your friends watch videos on YouTube?

• Are your friends watch videos on YouTube?

• Do your friends watching videos on YouTube?

• Do your friends watch videos on YouTube?

Auto ride stopped midway due to no fuel, customer is insisting for the refund, what will be the agent resolution here.

• Proceed with the ride amount refund

• Gently deny the refund

• None of the above

When a Customer asked the Captain to drop him before the Set drop location due to his change of plans will he/she have to pay complete ride amount?

• If there is less than 500 mtrs difference the complete ride amount will be charged

• irrespective of the distance the complete ride amount will be charged

• irrespective of the distance the only ride taken amount will be charged

In which City recalculation of the fare do not happen if customer opts to get dropped in the middle of the ride?

• Bangalore

• Chennai

• Hyderabad

• Kolkata

In Rapido Cab ride is switching on AC compulsory?

• Yes

• No

• Maybe

If Captain denies to switch on the AC in the Cab and asks customer to pay extra should the customer pay?

• Yes

• No

• Maybe