Business Communication Ch. 1

Sending and receiving messages that convey information

• Communication

• Channel

• Feedback

• Message

A series of actions on the part of the sender and the receiver of the message.

• Barriers

• Context

• Verbal Communication

• Communication process

Putting the message into the format in which it will be sent to the receiver.

• Decoding

• Encoding

• Nonverbal

• Verbal

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

The communication process is a set of steps in which a message is sent and received from one person to another.

• True

• False

In the communication process, decoding takes place when a sender puts information into a format to be transmitted.

• True

• False

In verbal communication, when spoken words are heard, receiving is taking place.

• True

• False

A set of steps in which a message is sent and received from one person to another is called:

• Feedback loop

• Communication process

• Filter

• Interpersonal skills

What is NOT considered an effective interpersonal skill?

• Passive Listening

• Strategic Body Language

• Following Standard English

• Observing professional etiquette

The communication process consists of

• Transmitting, feedback, listening, and speaking

• Filters, interpersonal skills, semantics, and professional etiquette

• Receiving, encoding, professional etiquette, and speaking

• Encoding, transmitting, receiving, and decoding