Tutorial 2 - Set B

How does empathy through observation benefit Design Thinkers?

• Assist older adults with taking medicines

• Identify diseases in older adults who find it difficult to open bottles with their arthritic hands

• Create child-proof medicine bottles

• Identify inherent problems people are facing, even if they are not completely aware of them

The suffering may be caused by disease, old age, rebirth, jealousy and loss of one’s favourite possession. Identify the design thinking equivalent of this term.

• Empathize

• Explore

• Sympathize

• Engage

Which of the following methods is most effective for gaining insight into customers’ experiences with a product or service?

• Conducting direct observations of customers while they use the product or service

• Sending out a survey or questionnaire that is easily accessible and understandable

• Administering a survey in the language preferred by the customers

• Gathering information from the customers’ acquaintances or friends regarding their usage of the product or service

In the context of human-centric design thinking, what is the purpose of the “empathize” phase?

To create a prototype of the final product or service

• To create a prototype of the final product or service

• To understand the user’s needs and motivations

• To gather feedback from users

• To define the problem to be solved

Which of the following is not a type of innovation?

• Human Resource

• Product

• Process

• Business model

 

Which of the following is not a characteristics of design thinking?

• Empathy

• Cross functional teams

• Rapid prototyping

• Breakthrough innovation

Internet of Things revolution will be approaching many industries. An innovator is thinking to use this opportunity for innovation. It is an example of _______.

• Feel the pain

• Sense the wave

• See the waste

• None of the above

Why is the design process described as “iterative”?

• The same process can be repeated for designing many products

• In mass manufacturing, many copies can be made of the same product

• Prototypes have to be revised many times before manufacture

• The same design process can be applied to come up with many products for the same users

   

For new solutions, you must observe, know and understand different people, ______ and places

• races

• locations

• ancestry

• scenarios

Great designs don’t happen _______, they take time to get ________.

• Overnight, right

• Right, wrong

• In several days, incomprehensible