Hospitality Terminologies

Multiple Choice:

What does “SKIPPER” mean in hotel terminology?

A) A guest who has checked out but not settled his account

B) A room that is occupied and paid for but not slept in

C) The procedure of a guest registering their stay at a hotel

D) Housekeeping is currently cleaning the room

True/False:

“STAY-OVER” refers to a guest who has completed the registration process but hasn’t stayed overnight.

Fill in the Blank:

A __________ form is completed and signed by the guest at arrival, providing their personal and business information.

Matching:

Match the following terms with their correct definitions:

1. 1 - SKIPPER

2- SLEEPER

3 - SLEEP-OUT

4 - ON CHANGE

A) Room status where reception records it as empty, but housekeeping confirms a guest’s presence.

B) The room is taken, occupied, and paid for but not slept in.

C) Guest left without settling his account or informing the front desk.

D) The guest has checked out, but the room has not yet been cleaned for sale.

Short Answer:

Explain what “VACANT DIRTY” means in hotel terminology.

Essay:

Discuss the importance of having a clear and efficient SOP (Standard Operating Procedure) in hotel management.

The process by which guests arrive at the hotel, provide necessary information, and receive their room keys.

(a)  

A guest who made a reservation but did not arrive and did not cancel.

(a)  

Allowing guests to check in before the standard check-in time.

(a)  

Two or more rooms with entrance doors from the outside and a door between them through which guests can go without going outside to the hall/corridor.

(a)