KYC mar 19

In Free access OTP details are null what is the next step?

• Check in the true caller if number belongs to same user verify the account

• Block the account

• dont verify

• change the status to OTP_NV

Account holder name is Sampada Nagaraj, In OTP details Nagaraj Reddy. what should be the next step.

• Verify the account

• block the account

• change it to KVM

• call the user and ask

5 days free cupon was activated, user has completed the OTP verification but OTP details are not matching with the document.

• Verify the account

• change it to KVM

• Change it to NV

• Block the account

Free access user uploaded a Unlisted document, what should be the next step.

• call the user, send ikigai email and change the KYC status to NV

• call the user, send ikigai email and change the KYC status to KVM

• send ikigai email and change the KYC status to OTP_NV

• Not sure

When the KYC status will change to FREE_ACCESS_UNDER_VERIFICATION.