HOTEL MANAGEMENT REVIEW 3

What is the main responsibility of the Rooms Division Manager?

• Financial responsibility

• Employee satisfaction goals

• Guest satisfaction goals

• All of the above

Which department is considered the hub or nerve center of the hotel?

• Housekeeping Department

• Front Office Department

• Engineering and Maintenance Division

• Sales and Marketing Division

What is the main function of the Front Office Department?

• Sell guestrooms and assign guestrooms

• Training of personnel

• Cleaning and maintenance

• Requisition and control of supplies

What is the responsibility of the Telecommunications (Guest Services Agent-GSA) in the Front Office Department?

• Cleaning guestrooms

• Answering incoming calls

• Handling guest accounts

• Providing room service

Which department is responsible for the cleanliness, appearance, and condition of the entire hotel?

• Engineering and Maintenance Division

• Accounting Division

• Housekeeping Department

• Sales and Marketing Division

What is the main responsibility of the Executive Housekeeper in the Housekeeping Department?

• Requisition and control of supplies

• Administering housekeeping maintenance

• Cleaning and maintenance

• Training of personnel

What is the purpose of the Uniformed Service in the Front Office Department?

• Greeting and assisting guests

• Providing room service

• Cleaning guestrooms

• Handling guest accounts

Which division does not generate direct revenue for the hotel?

• Front Office Division

• Food and Beverage Division

• Engineering and Maintenance Division

• Human Resource Division

What is the main function of the Reservations section under the Front Office Department?

• Provide information about the hotel

• Coordinate guest services

• Maintain accurate room status information

• Sell individual guest reservations

What is the responsibility of the Doorman in the Uniformed Service?

• Welcome and greet guests upon opening the door

• Deliver messages to guestrooms

• Provide baggage handling service

• Greet and escort guests to their rooms