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HOTEL MANAGEMENT REVIEW 3

Authored by ELDEE BALOLONG

Social Studies

University

HOTEL MANAGEMENT REVIEW 3
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main responsibility of the Rooms Division Manager?

Financial responsibility

Employee satisfaction goals

Guest satisfaction goals

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department is considered the hub or nerve center of the hotel?

Housekeeping Department

Front Office Department

Engineering and Maintenance Division

Sales and Marketing Division

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main function of the Front Office Department?

Sell guestrooms and assign guestrooms

Training of personnel

Cleaning and maintenance

Requisition and control of supplies

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the responsibility of the Telecommunications (Guest Services Agent-GSA) in the Front Office Department?

Cleaning guestrooms

Answering incoming calls

Handling guest accounts

Providing room service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department is responsible for the cleanliness, appearance, and condition of the entire hotel?

Engineering and Maintenance Division

Accounting Division

Housekeeping Department

Sales and Marketing Division

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main responsibility of the Executive Housekeeper in the Housekeeping Department?

Requisition and control of supplies

Administering housekeeping maintenance

Cleaning and maintenance

Training of personnel

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the Uniformed Service in the Front Office Department?

Greeting and assisting guests

Providing room service

Cleaning guestrooms

Handling guest accounts

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