OSM 4

The process of setting overall objectives and developing a plan towards the achievement of the objectives is known as

• Tactics

• Strategy

• Planning

• Controlling

The process of planning out the day-to-day activities towards the achievement of daily objectives such as efficiency, productivity, quality and speed is known as

• Strategy

• daily Tactics

• Operational strategy

• Directing

The process of planning, controlling, designing and improving the activities and processes needed to produce goods and services and to deliver them is known as

• Tactics

• Operations Strategy

• Operations management

• Controlling

A situation whereby an organisation studies the environment to understand the current new ways of doing things and adapting accordingly by using resources available is known as

• Reactive approach

• Proactive approach

• Planning

• Creativity

According to Hayes and wheelwright model, an organisation that is afraid of making mistakes and does not concentrate on using its operations effectively is

• externally neutral

• Internally neutral

• internally supportive

• externally supportive

According to Hayes and wheelwright, an organisation that relates its operational activities to the level of competitors is known as?

• externally neutral

• Internally neutral

• internally supportive

• Externally supportive

A situation whereby the organisations overall or long-term objectives is formulated by the top-level managers is known as

• Participative approach

• Bottom-up approach

• Autocratic approach

• Top-down approach

The market requirement within the industry cannot influence operations resources usage?

• True

• False

The essential factors needed by an organisation to meet the minimum requirement to develop an acceptable products and services is known as

• Order winners

• Order qualifiers

• Less important factors

• Order minimum

The type of customer group who are very loyal to a brand, does not accepts substitutes easily and have low level of education are known as?

• Innovators

• Early Majority

• Laggards

• early adopters