Consumer Rights Quiz

When you buy things like a phone or clothes or get a service provided, what do you have as a consumer?

• No rights or protections

• Limited rights only for new items

• Rights that protect you if something is not what you agreed to or were promised

• Rights only for second-hand items

What is considered a major problem with an item you've bought?

• It has a minor scratch

• It doesn't fit well

• It broke even though you used it normally

• The color is slightly different than expected

Which of the following are consumer rights in Australia? Select all that apply.

• Must be fit for purpose

• Must match the description

• Must be of acceptable quality

• Must not cause damage

What should you do if something you've bought turns out to be broken or faulty?

• Continue using the item

• Fix it yourself without returning it

• Take it back to the store and ask for a refund, replacement, or repair

• Sell it to someone else

According to the Australian Consumer Law, what is not guaranteed when you purchase goods or services from private sellers?

• Refund for change of mind

• Consumer law guarantees

• The right to a repair

• Legal advice

What consumer rights do you have if you buy something from an online shop and the goods are faulty?

• No rights to a refund, replacement, or repair

• Rights to a refund, replacement, or repair

• Rights to a refund only

• Rights to a replacement only

At what age can you buy a prepaid phone without needing to provide proof of identity?

• 18

• 16

• Any age

• 21

What must you be to sign a postpaid mobile phone contract?

• 16 years old

• 18 years old

• 21 years old

• Any age

What should you check for when thinking about getting a mobile phone contract?

• Hidden costs and extra services

• The color of the mobile phone

• The brand of the mobile phone

• The number of mobile phones available

Who can help you exercise your consumer rights in Australia if there's a problem with your phone, service, or plan?

• The Australian Competition and Consumer Commission

• The local police department

• The mobile phone provider

• The Legal Services Commission South Australia