Being polite and positive when dealing with customers is good because:
010 - Working in a customer focused way

Quiz
•
Professional Development
•
•
Easy
Kevin Farmer
Used 17+ times
FREE Resource
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It sets an appropriate tone for the rest of the interaction
If YOU are positive the customer is more likely to see the business as positive
It can help to build trust and confidence in the organisation
All of the other answers are correct
2.
DROPDOWN QUESTION
1 min • 1 pt
Which one of these is NOT a valid reason for dealing with a customer in an appropriate timescale? (a)
3.
DRAG AND DROP QUESTION
30 sec • 1 pt
You can appropriately demonstrate willingness and enthusiasm to a customer by (a)
4.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Keeping promises, keeping customers informed, meeting deadlines and being honest all help to show this:
5.
CLASSIFICATION QUESTION
1 min • 1 pt
Sort the following into ways that show/do not show consideration for customers:
Groups:
(a) Shows
,
(b) Does not show
Farting loudly in front of them
Asking if they need any help
Listening to feedback graciously
Shouting at them
Swearing at them
Providing a chair
Not responding when a customer says hello
Rolling your eyes at them
Assisting someone who is visually impaired around the premises
Thanking them for coming in
Holding a door open
Opening another till
6.
CLASSIFICATION QUESTION
1 min • 1 pt
Sort these things into lists that show what might (a) impress and (b) annoy customers:
Groups:
(a) Impress customers
,
(b) Annoy customers
Rude staff
Poor hygiene levels
Lack of relevant knowledge
Rude hand gestures
Appropriate appearance
Easy to identify staff
Promptly answers calls
Polite greeting
Happy staff
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is good to put customers at ease because it can:
help to build trust in you and the business
contribute to an enjoyable customer service experience
help to lessen anxiety and build confidence
All three of the other answers are correct
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the thumbs up symbol means in Greece, Australia and some parts of the Middle East?
I am better than you
I want a thumb war
My thumb is stuck
Sit on this
9.
DROPDOWN QUESTION
1 min • 1 pt
The 'rock on' hand gesture, when used in Brazil, France, Italy and Portugal is a way for a man to let another man know that their wife is: (a)
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