ACE I am Smarticus

HRACC means

• Hotel And Resort Approval and Classification Committee

• Hotel And Restaurant Association of Central Committee

• Hotel And Restaurant Approval and Classification Committee

• Hotel And Restaurant Association of Central Committee

Which one of the following is a record of financial transactions taking place between a guest and the hotel?

• Folios
• ledgers
• Guest accounts
• Vouchers

PABX Means

• Public automobile branch exchange
• Private automatic branch exchange
• Private automobile branch end
• Please act bold end

Guest who stay in a hotel with concealing identities so as to avoid notice and formal attention is known as:

• Business travelers
• Celebrity
• Incognito
• VIP

The guest which is coming to hotel with intention to rent a room without reservation is called

• Walk-in Guest
• Prospective guest
• Would be guest
• All of above

What is intangible aspect of accommodation

• The Bed
• The level of service and atmosphere the guest experience
• The quality of fixture and fittings in the room.
• The various accommodation type

First impression are important because

• We may not meet that guest for second time
• We do not unconsciously make snap judgment about anything
• We unconsciously make some form of an impression as soon as we meet
• They are not always reliable

Which one is the example of CRS?

• Galileo
• Sabre
• Amadeus
• Image

Displacement is termed when

• Walking guests to other hotels as they are not Paying higher room rate
• When lower rated group rooms are booked in place of higher rated transient rooms
• Replacing one guest with another as they are difficult to deal with.
• Exchanging guests from hotels in the same chain

A perfect sell is termed

• when every room is sold
• when everyroom is occupied and no guest walked away
• when everyroom is occupied and few guests were walked
• stayover guests