IT Service Catalogue 1

An IT service catalogue is beneficial because it:

• Limits the IT services to a few select users

• Provides a comprehensive list of IT services and their processes

• Encourages users to solve IT issues on their own without any guidance

• Reduces the variety of IT services offered

Which of the following is a key aspect of managing staff effectively?

• Ignoring staff feedback

• Micromanaging every task

• Providing clear communication

• Limiting team meetings

What is the primary goal of managing stock in a business?

• To ensure there is always an excess of products

• To minimize storage costs while meeting customer demand

• To have as little stock as possible

• To ignore stock levels and focus on production

Which of the following best describes the purpose of marketing?

• To reduce the number of products a company sells

• To communicate with competitors

• To promote and sell products or services

• To ignore customer needs and preferences

What is crucial for maintaining good customer relations?

• Avoiding customer feedback

• Providing poor customer service

• Understanding and meeting customer needs

• Increasing product prices regularly

Why is legislation compliance important for a business?

• It ensures the business pays higher taxes

• It is not important for most businesses

• It helps in avoiding legal penalties and fines

• It makes the business less competitive

What does an IT service catalogue typically include?

• Only the names of IT services

• Detailed descriptions of IT services

• Employee personal information

• Stock levels of products

Effective staff management often involves:

• Discouraging team collaboration

• Setting unrealistic goals

• Recognizing and rewarding performance

• Providing minimal feedback

A key strategy in managing stock effectively is:

• Ordering stock once a year

• Using a Just-In-Time (JIT) inventory system

• Keeping all stock in one location

• Never reviewing stock levels

Which of the following is a fundamental principle of marketing?

• Ignoring market research

• Targeting a broad, undefined market

• Focusing solely on product development

• Understanding your target audience