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IT Service Catalogue 1

Authored by Ghassan Sifri

Other

12th Grade

Used 5+ times

IT Service Catalogue 1
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23 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An IT service catalogue is beneficial because it:

Limits the IT services to a few select users

Provides a comprehensive list of IT services and their processes

Encourages users to solve IT issues on their own without any guidance

Reduces the variety of IT services offered

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key aspect of managing staff effectively?

Ignoring staff feedback

Micromanaging every task

Providing clear communication

Limiting team meetings

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of managing stock in a business?

To ensure there is always an excess of products

To minimize storage costs while meeting customer demand

To have as little stock as possible

To ignore stock levels and focus on production

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes the purpose of marketing?

To reduce the number of products a company sells

To communicate with competitors

To promote and sell products or services

To ignore customer needs and preferences

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is crucial for maintaining good customer relations?

Avoiding customer feedback

Providing poor customer service

Understanding and meeting customer needs

Increasing product prices regularly

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is legislation compliance important for a business?

It ensures the business pays higher taxes

It is not important for most businesses

It helps in avoiding legal penalties and fines

It makes the business less competitive

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does an IT service catalogue typically include?

Only the names of IT services

Detailed descriptions of IT services

Employee personal information

Stock levels of products

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