Chapter 3 Test

1. Which of the following is an example of verbal communication?

• Facial expressions.
• Tone of voice.
• Talking with friends online.
• Volume of voice.

2. Which of the following is an example of aggressive communication?

• Interrupting others.
• Speaking very quietly.
• Smiling when you are angry.
• Muttering to yourself.

3. Which step of the negotiation process requires compromise?

• Identifying the cause of the conflict.
• Agreeing on a solution.
• Asking for solutions from one party.
• Identifying solutions one party can support.

4. Which of the following does not help identify the cause of a conflict?

• Stating what you think is causing the conflict.
• Listening carefully to what the other person says.
• Behaving passively or aggressively.
• Paying attention to the person’s tone of voice.

5. Which of the following is an example of positive peer pressure?

• “Don’t be a baby.”
• “Relax, everybody does it.”
• “Don’t you trust me?”
• “You’re so smart; let’s study together.”

6. Which of the following is not an example of using refusal skills?

• Using a soft voice.
• Telling a story.
• Changing the subject.
• Making an excuse.

7. Which of the following is a strategy you can use to handle peer pressure?

• Focusing on others.
• Agreeing with others.
• Using refusal skills.
• Seeking popularity.

8. Conflicts that are not resolved often escalate and can have negative effects on a person’s psychological and emotional well-being.

• True
• False

9. Sometimes a compromise is not possible, and the solution involves the two sides agreeing to disagree.

• True
• False

10. Negative peer pressure helps you broaden your perspective, contribute to your community, and succeed.

• True
• False