Nordstrom Employee Experience Quiz

What did Lori Lucas discover about the "Do Not Punch the Clock" sign at the mandatory Saturday morning department meetings?

• It was a motivational sign to encourage punctuality.

• The clock was genuinely out of order every Saturday.

• The managers were not being truthful about the clock's functionality.

• It indicated a new time-tracking system being implemented.

According to the text, what was the consequence of not being a "team player" as per the manager's standards?

• Employees would receive a bonus.

• Employees would get a promotion.

• Employees' sales per hour would fall, and they might be scheduled for bad hours.

• Employees would be given more responsibilities.

What year did Patty Bemis join Nordstrom as a sales clerk?

• 1981

• 1990

• 1989

• 1979

What was the standard practice regarding working hours according to Patty Bemis's account?

• Working off the clock was optional for extra pay.

• Working off the clock was prohibited and penalized.

• Working off the clock was standard and expected.

• Working off the clock was only for managerial staff.

What did Patty Bemis mean by saying "being an All-Star, meant nothing"?

• It meant that employees were recognized for their hard work.

• It meant that employees received special training.

• It meant that employees were given a flexible schedule.

• It meant that low sales per hour could lead to being cut out.

Who acknowledged the grievances of employees such as Lori Lucas and Patty Bemis at Nordstrom?

• The union representatives

• The fashion specialty retailer's top management

• The store department managers

• The sales clerks

What was the main competitive advantage of Nordstrom according to the text?

• Innovative management systems

• Superior customer service

• Extensive advertising campaigns

• Low pricing strategies

How did Nordstrom's sales per square foot in 1988 compare to the industry average?

• It was about the same as the industry average

• It was half the industry average

• It was roughly double the industry average

• It was less than the industry average

What was the sales figure Nordstrom was approaching by the end of 1989?

• $1 billion

• $2 billion

• $3 billion

• $4 billion

How did the number of Nordstrom employees change from 1980 to 1989?

• It decreased from 5,000 to 3,000

• It remained the same at 5,000

• It increased from 5,000 to 30,000

• It increased from 3,000 to 5,000