deis

In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

• True

• False

Operations and sales are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

• True

• False

"Value added" by definition is always a positive number since "added" implies increases.

• True

• False

Service operations require additional inventory because of the unpredictability of consumer demand.

• True

• False

Operations, marketing, and finance function independently of each other in most organizations.

• True

• False

The greater the degree of customer involvement, the more challenging the design and management of operations.

• True

• False

Elton Mayo's Hawthorne experiments were significant contributions to the human relations movement, which emphasized the importance of the human element in job design.

• True

• False

Assembly lines improved productivity by using interchangeable parts and craft production.

• True

• False

Services can be stored and are not provided “on demand.”

• True

• False

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

• True

• False