Which of the following terms describes the ability to achieve a desired result without wasted energy or effort?

• Effectiveness
• Capability
• Sustainability
• Efficiency

Which of the following is NOT a function of management?

• Planning
• Writing
• Staffing
• Controlling

Which types of plans include company policies, rules, regulations and budgets?

• Strategic plans
• Tactical plans
• Operational plans
• Distributive plans

Which of the following types of control provides feedback after activity is completed in order to prevent further deviations?

• Preventative control
• Concurrent control
• Feedback control
• Corrective control

Business standards should be based on which of the following?

• The ultimate goals of a business
• The strategic plans of a business
• The operational tactics of a business
• The quality control programs of a business

Which of the following is NOT a responsibility of a manager or supervisor?

• Guide the activities of the business
• Keep the business moving toward set goals
• Identify exceptional employees
• Set goals for the business

Which of the following management styles keeps the operation running smoothly rather than accomplishing other goals?

• Power-oriented
• Routine-oriented
• Achievement-oriented
• Micromanagement

A good supervisor must be concerned with reaching goals no matter what it takes.

• True
• False

A set of measures built into the production process to make sure the products or services meet certain standards is known as which of the following?

• Performance control program
• Sales standards program
• Quality control program
• Standard regulation program

Which of the following is NOT a suggested leadership technique?

• Be consistent
• Provide clear directions
• Encourage conformity
• Treat employees fairly