DAY 2

Please choose the bank that we do not lend in the choices

• JP Morgan

• Bank of America

• Chime Bank

• Federal credit union

We offer installment loans for how many months?

• 5-10 months

• 10-20 months

• 10-13 months

• 10-16 months

What is the term of the loan for a weekly pay frequency for a non-premium loan?

• 16 months

• 12 months

• 10 months

• 8 months

What is the correct canned response for this question?

"Where are you located?"

• Loans are originated on Tribal Land. I am an authorized call center representative located in a call center in Kansas City.

• Loans are originated on Tribal Land. I am an authorized call center representative located in a call center in the Philippines.

• Loans are originated on Tribal Land. I am an authorized call center representative located in a call center in the America.

• Loans are originated on Tribal Land. I am an authorized call center representative located in a call center in Alaska.

What should agent do if the account type is red?

• Proceed as normal

• Call the bank to verify

• Asks the customer why

• Deny the customer

A type of process which requires using of an Income Calculator to check if the customer is approved or not.

• Verbal verification

• Autofund process

• manual verification

• None of the choices

If the customer belongs to the states we do not lend to and the agent did not open an application, what type of denial script agent should read?

• Regular Denial

• Military Denial Disclosure

• State Denial

• Closing script

We do not lend to any of these states, except;

• Alaska

• New York

• Illinois

• Florida

What type of loans do we service?

• Peer to peer loans

• Payday loans

• Installment loans

• Business loans

Do we pull traditional credit reports?

• Maybe

• Yes

• Yes, sometimes

• No