Comprobacion de Lectura, servicio al cliente, sexto bimestre

Establishes a constructive work environment: When employees feel valued by their colleagues, they might become more able to foster stronger relationships and make positive actions throughout a workday.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

Improves prioritization tactics: Perceiving a colleague as a valued customer might help staff members better balance internal tasks with external customer interactions. For example, IT teams often serve colleges and clients, so perceiving both as types of customers can help them schedule tasks more effectively.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

Restaurant staff: This group typically includes the employees serving food, cooks or chefs, dishwashers, managers and restaurant owners. Owners rely on the services of cooks or chefs to prepare food, who require servers to bring food to customers and dishwashers to maintain a restaurant's sanitation.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

Create a standard protocol for customer service. If you expand company standards for customer interactions to all areas of a company, you can have more opportunities to identify areas of improvement and increase overall efficiency.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

When you want to get better about following-up with clients, your database is a good place to start. Being able to track your interactions will help you keep track of when you last touched base. Investing in a CRM tool can help you save your contacts’ information and get reminders about checking in. But if you’re not ready for that step, you can always create a spreadsheet to document notes.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

For general updates, you can always utilize your email list. Clients want to see you as the expert in your field, and sharing helpful resources, news, and tips can really distinguish you from the pack. Maybe you have some insight on a popular question from your clients. Sending your response in a newsletter will let you keep all of your contacts informed.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

So after completing your stellar work, be sure to put in a little effort for meaningful follow-ups. Then you’ll really be set up for success for long-term relationships. Keeping in front of your client base with meaningful connections—not just sales pitches—will help them know that you have their best interests at heart.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

Congratulate your customers on their birthday or anniversary, or wish them well at Christmas or New Year. This could be through your newsletter, a personalised email, a social media message or a good old-fashioned card.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

To practice self-regulation, you need to develop some strategies to calm yourself down, such as taking deep breaths, counting to ten, or using positive affirmations. You also need to monitor your thoughts, and challenge any negative or irrational beliefs that may trigger your emotions.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation

To practice self-regulation, you need to develop some strategies to calm yourself down, such as taking deep breaths, counting to ten, or using positive affirmations. You also need to monitor your thoughts, and challenge any negative or irrational beliefs that may trigger your emotions.

The previous text refers to:

• Internal customer

• Keeping in touch with your customer

• Best Practices for managing emotions

• Professional reputation