Conflict Resolution Strategies

When a person expresses their individual positions in the conflict and try to decide what can be done they are:

• Using humour

• Exaggerating

• Negotiating

• Abandoning

'There are no more coloured pencils left so I'm feeling sad and left out.'

The statement above is an example of:

• An impact-statement

• Active listening

• Stating your intention

• Sending an I-Message

Postponing conflict resolution...

• helps students put their issues in perspective.

• to a more appropriate time often allows the problem to be handled more successfully.

• offers a way to defuse a potentially volatile situation by diverting attention.

• is useful when one or both persons are not up to handling the conflict situation at the time

To resolve a conflict a person could make a request for...

• the other person to take a specific action.

• the other person to leave them alone.

• the other person to change his/her behaviour.

• the other person to apologise.

Immediate diffusing strategies are...

• Distracting, postponing, exaggerating, humour, abandoning, apologising

• Passive listening, distracting, postponing, chance, abandoning

• Exaggerating, apologising, taking turns, humour, abandoning

• Distracting, exaggerating, humour, abandoning, apologising

'Listening to what the other person is saying, trying to grasp the feelings the other person is having, and sending back a message that communicates to the person that you understand what they are feeling' is....

• Self-talk

• Passive listening

• Active listening

• Making an impact-statement

• Stating your intention

Compromising...

• requires mutual cooperation.

• requires a period of negotiation.

• allows both parties to save face.

Strategies that use assertive behaviour are...

• Blame-free explanation, making a request

• Stating your intention, making a request

• Self-talk, active listening

• Making a request, sending an I-message

Which strategy is this?

Try to ignore or go around the conflict and hope it will resolve itself.

• Avoid

• Accommodate

• Compete

• Collaborate

Which strategy is this?

Take steps to satisfy the other party's concerns or demands and give up your own needs or desires.

• Avoid

• Accommodate

• Collaborate

• Compromise