shop mot 2024 Pre Test

1. What are the 3 factors for Pre Shop MOT?

• Cleaning & tidying - Stock - Hygiene

• Cleaning & tidying - POP management - Tools/Demo setting

• Stock - Hygiene - Display

• None of the above

2. Which is the 3rd step in SHOP MOT Verbal?

• Hygiene

• Need analysis

• WWTP

• Product Consulting

3. What is the method to understand customer?

• SWWS

• WWTP

• T - Speech

• YES-BUT

4. What is the easy way to upsell a product?

• Never show premium products

• Show basic entry models first

• Say all technology are same

• Show high end products first

5. What is the best way of Response to Objection situation?

• T-Speech, Testimonial close

• WWTP, Probing

• Yes-But, SWWS

• Explaining only pro, Showing of knowledge

6. Which one is the buying signal given below?

• Are there any offers running?

• This product doesn't have EMI

• Not looking at the product

• None of the above

7. Method which enables the customer to view the comparison on the notepad and take decision.

• Monthly installment plan

• T- Speech

• Best time close

• Finance offers

8. Quoting examples that other customers are satisfied with using same products.

• Monthly installment plan

• Best time close

• T-speech

• Testimonial close

9. When is the best time to cross sell?

• At the time of Need Identification

• At the time of Demo

• At the time of billing

• At the time of delivery

10. Selling a more costly alternative is_____

• Upsell

• Cross sell

• Both A & B

• None of the above