SHOP MOT 2024 POST TEST

1. Show customers __________________by connecting it to the Need of the customer

• Combi Product

• High-end products first

• Offer Product

• EOL Models first

2. What are the 3 Steps to be followed in product demonstration?

• 1. Welcoming 2. Product demonstration and 3. Closing

• 1. Explain Offers 2. Show Combi product and 3. Prodcut comparison

• 1. What to Show, 2. What to Say and 3. How to Demonstrate

• None of the above

3. How to Win an Objection?

• Giving good discount

• Building Trust

• Showing Offer product

• listening to customer pain point

4. Things to avoid in Objection?

• Avoid Interrupting customer view

• Explaining only Pros

• Arguing with customer and speaking Technical

• All of the Above

5. Which method can be used for objection handling

• WWTP

• Yes-But

• SWWS

• T-Speech

6. What is the ideal time recommended for product demonstartion?

• 20 Minutes

• 30 Minutes

• 10 Minutes

• None of the above

7. Method which enables the customer to view the comparison on the notepad and take decision.

• Monthly installment plan

• T- Speech

• Best time close

• Finance offers

8. At LG closing with one product is not good closing, So what do we need to do?

• Monthly installment plan

• Best time close

• T-speech

• Cross Sell

9. When is the best time to cross sell?

• At the time of Need Identification

• At the time of Demo

• At the time of billing

• At the time of delivery

10. When to be done happy calling

• On the day of delivery, One day after installation, One month after delivery

• One day before delivery, On the day of delivery, After 3 days of delivery

• One week after delivery, One month after delivery, One Year after delivery

• None of the above