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ADX-SDO Review

Authored by alex mesen

Professional Development

Professional Development

Used 1+ times

ADX-SDO Review
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18 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

SDO invitations cannot be sent to disabled accounts.

True

False

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

PKI cards will show under "devices" within the SDO console.

True

False

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Service Desk agents are able to see users' SDO pending invitations within SDO console.

True

False

4.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

If the user says that the he is not able to work due to the issue, which hashtag do you need to add in the short description?

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

In which cases do users have to use the SDO password as a work around? Select all the options that apply.

SDO app not working

PKI card not working

At the first log in screen after migrated to ADXU. Password is a must

Logging in to old apps that have not migrated to the new domain

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

If the user missed the migration window, the user has to wait for a new invitation email to migrate to ADXU.

True

False

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

If the user is at home, and does not have internet access to complete the ADX migration, which are good options we can tell the user to consider? Select all the options that apply.

Visit the office to finish the process

Connect her cellphone by enabling a hotspot

User can proceed offline, as long as Migration allows it

Visit a relative who can share internet

Guide the user to fill the exclusion form to delay the migration

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