ADX-SDO Review

SDO invitations cannot be sent to disabled accounts.

• True

• False

PKI cards will show under "devices" within the SDO console.

• True

• False

Service Desk agents are able to see users' SDO pending invitations within SDO console.

• True

• False

If the user says that the he is not able to work due to the issue, which hashtag do you need to add in the short description?

In which cases do users have to use the SDO password as a work around? Select all the options that apply.

• SDO app not working

• PKI card not working

• At the first log in screen after migrated to ADXU. Password is a must

• Logging in to old apps that have not migrated to the new domain

If the user missed the migration window, the user has to wait for a new invitation email to migrate to ADXU.

• True

• False

If the user is at home, and does not have internet access to complete the ADX migration, which are good options we can tell the user to consider? Select all the options that apply.

• Visit the office to finish the process

• Connect her cellphone by enabling a hotspot

• User can proceed offline, as long as Migration allows it

• Visit a relative who can share internet

• Guide the user to fill the exclusion form to delay the migration

ADMS portal link is not accessible until users get the ADXU migration invitation email.

• True

• False

What happens when the 3 first stages on the ADMS portal are completed? Select all the options that apply:

• ADXU account gets enabled

• User is able to log in to ADXU

• User is told to manually reboot the computer to finish the process

• ADX account should get active within SDO

• User can now log in to the VPN using SDO

If a RTN cannot log in using his PKI card to ADXU, what options does the user have? Select all that apply:

• User can request a SDO password over the phone

• The situation is applicable for a bypass code

• User can enroll the SDO app as a plan B

• User can check the PKI card with the RTN team, to see if a replacement is needed