Improving Your Conflict Competence

What does relationship conflict usually involve?

• People getting angry with one another and blaming each other for the problem.
• People blaming themselves for the problem.

• People having conflict at work and taking it out on others in their personal life.

• People getting angry with their supervisors for not resolving the problem.

Task conflict usually involves _____.

• people having conflict at work and taking it out on others in their personal life.

• people working together to solve the issues created by their differences.

• people having conflict at work and taking it out on others in their personal life.

• people getting angry with their supervisors for not resolving the problem.

Which conflict situation does not create organizational costs?

• when people stay home to avoid a conflict

• when people are able to talk openly and honestly about their differences

• when employees leave a job

• when employees experience stress related to health concerns

What is NOT an example of reflecting upon your conflict responses?

• having an observer provide feedback about your actions from a previous conflict

• using of assessment instruments

• focusing on your own actions from a previous conflict

• focusing on the actions of others in a previous conflict

One reason conflict is inevitable is that we naturally have differences with other people.

• True

• False

At the onset of a conflict, which response is NOT a good technique?

• Reflect upon what is happening and what you want.

• Buy time.

• Regain your emotional balance.

• Ignore the conflict by checking email.

When in a conflict situation, if you are "listening for understanding," then _____.

• you are going to need to use an assessment instrument

• you are trying to determine if the other person has hot buttons

• you should be able to accurately tell them what you heard them say

• the other person in the conflict is getting angry

Behavioral integration involves improving the collaborative spirit of a group.

• True

• False

Which of these is NOT a good technique for helping others resolve a conflict?

• Try to listen carefully and make sure to share your own thoughts and feelings.

• Avoid the other person.

• Speak louder so the other person can properly hear you.

• Try to outdo the other person to get what you want.

Which choice is NOT a constructive behavior to get better results in your conflicts?

• Try to understand the other person's point of view.

• Tell the other person that your point of view is important and why.

• Share your own thoughts and feelings.

• Develop and vet possible options or solutions for the conflict.