
Quiz 1
Authored by Ashnah Moses
Other
Professional Development
Used 1+ times

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10 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 2 pts
Which of these cases are on clearence?
iPhone 12 Series
iPhone X Series
Pixel 6 Series
iPhone 13 Series
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What's the color of the MultiCharger?
Silver
Grey
Aluminium
Midnight
Space Gray
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of these wheels is the Rim Case not compatibale with?
Tesla Model 3 21" Induction
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Within how many hours from seeing movement on the return label does an order go through?
24 hours
48 hours
24-48 hours
2 business days
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Hi, I'm from Japan and this is my first time ordering from you. I want this order delivered faster as it's for a gift. What should I do?
Select FedEx Express
Select USPS Express
Select their own shipping
There is no option for expedite shipping for foreign orders.
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of these have to be requested when we send a follow up mail to a cx who uses their own return label?
Order Number
Tracking Number
Return label number
7.
MULTIPLE SELECT QUESTION
30 sec • 2 pts
In which of these following instances can you give a different solution to the cx to save a cancellation?
Wrong order delivered
Discount not added
Product change with no change in value
Shipping upgrade
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